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1. TPM : hacia la competitividad a través de la eficiencia de los equipos de producción / Lluís Cuatrecasas Arbós.

by Cuatrecasas Arbós, Lluís.

Material type: book Book Publisher: Barcelona, ES : Gestión 2000, 2000Availability: Items available for loan: [Call number: 658.51.012.2 C751 CONSULTA] (1).
2. Service management: operations, strategy, information technology / James A. Fitzsimmons y Mona J. Fitzsimmons.

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 6th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston, MA : McGraw-Hill, 2008Availability: Items available for loan: [Call number: 658.64 F562s6] (3).
3. Service management: operations, strategy, information technology James A. Fitzsimmons, Mona J. Fitzsimmons. [Recurso electrónico] /

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 6th ed.Material type: computer file Computer file; Format: electronic Publisher: Boston, MA : McGraw-Hill, 2008Availability: Items available for loan: [Call number: 658.64 F562s6 CD] (3).
4. El poder de seis sigma / Subir Chowdhury ; tr. Gloria Méndez Seijido.

by Chowdhury, Subir | Méndez Seijido, Gloria.

Material type: book Book Publisher: Madrid, ES : Pearson Educación, 2001-2006Availability: Items available for loan: [Call number: 65.012.2 Ch979 ej.2] (2).
5. Marketing de servicios : personal, tecnología y estrategia / Christopher Lovelock y Jochen Wirtz, tr. Leticia Esther Pineda Ayala.

by Lovelock, Christopher | Wirtz, Jochen | Pineda Ayala, Leticia Esther.

Edition: 6 ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: México, MX: Pearson Educación, 2009Availability: Items available for loan: [Call number: 658.8 L911] (2).
6. Fundamentos de marketing de servicios : conceptos, estrategias y casos / K. Douglas Hoffman y John E.G. Bateson ; tr. Pilar Mascaró Sacritán.

by Hoffman, K. Douglas | Bateson, John E. G | Mascaró Sacristán, Pilar [].

Edition: 2ª ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: México, MX : International Thomson, 2002Availability: Items available for loan: [Call number: 658.8 H675f2 ej.4] (4).
7. Control total de la calidad: ingeniería y administración / Armand V. Feigenbaum ; tr. Enrique Gonzalez L. y Domingo M. Lopez.

by Feigenbaum, Armand V | Gonzalez L., Enrique [Traductor (de textos escritos)] | Lopez, Domingo L [Traductor (de textos escritos)].

Edition: 1ª ed. en españolMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: México, MX : CECSA, 1963Availability: Items available for loan: [Call number: 658.562 F297] (1).
8. Control total de la calidad / Armand V. Feigenbaum ; tr. Ma. Ascension Gpe. de la Campa Perez Sevilla

by Feigenbaum, Armand V | Campa Pérez-Sevilla, Ma. Ascensión Guadalupe [Traductor (de textos escritos)].

Edition: 2a. ed. en españolMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: México, DF : CECSA, 1986Availability: Items available for loan: [Call number: 658.562 F297c2] (1).
9. Cómo descubrir el alma del servicio: los nueve motores del éxito empresario sostenido/ Berry, Leonard L.; tr. Adriana Oklander.

by Berry, Leonard L | Oklander, Adriana [].

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Buenos Aires, AR: Granica, 2000Availability: Items available for loan: [Call number: 658.64 B549c] (1).